If your server seems unreachable, work through these steps before opening a ticket.
1. Check service status
Visit status.iniz.com to rule out a wider outage in your server's location.
2. Ping the server
ping your-server-ipNo response doesn't always mean the server is down — some firewalls block ICMP by default.
3. Check from a different network
Try connecting from mobile data or a different Wi-Fi network to rule out a local ISP or firewall issue.
4. Review your firewall rules
If you recently changed iptables, ufw, or a cloud firewall/security group, double-check you haven't blocked SSH (port 22) or the port your application uses.
Still not working?
Open a support ticket with your server's IP, the approximate time the issue started, and any error messages you're seeing.
Still have questions? We’re here to help.
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